Inspection Tasks:

• Preparation and adjustment of periodic (annual) or occasional continuous inspection programs of all covered units and measuring the degree of compliance of performance statistics with the current situation
• In terms of objectives, programs, instructions, criteria and indicators to be evaluated by management and staff.
• Inspecting the performance of managers and employees and measuring people's satisfaction with different units and how managers and employees deal with the client
• Prepare a continuous and case report for submission to the head of the organization.
• Analyze the performance of units, managements and staff based on inspections and report to the department
• By coordinating the unit and submitting reports at each stage to the department.
• Detecting administrative corruption through overt and covert inspections and submitting the necessary reports to the relevant managers and reviewing appropriate correction strategies and reporting to the head of the organization.
• Comment on the client's level of satisfaction with the performance of employees and managers in cooperation with human resource management and administrative affairs, to act on their employment status and benefits,
• Within the framework of relevant laws and regulations or by referring to the Board of Inquiry into Administrative Violations of Employees

Respond to complaints:

• Receiving face-to-face and written complaints from people (clients) from units and staff
• Investigate the accuracy of the complaints and follow up until a final decision is made.
• Investigate and respond to referrals to regulatory and inspection bodies.
• Follow up and receive the opinions and suggestions of specialized units in relation to the received complaints.
• Summarize complaints in quarterly sections and analyze the causes of complaints and submit reports to relevant authorities.
• Continuous follow-up and expertise of the answers and providing appropriate answers to the complainants.