• Citizenship rights, regardless of race, language, gender, wealth, social class, ethnicity, group and region, whether Sunni, Shiite, other religions and divine religions, are brothers and equals, and all enjoy all the benefits and rights of Islam, and all rights. The other is dominant
• Any deprivation or restriction or preference among citizens in their access to the services of this organization based on factors such as color, gender, language, religion and the like is prohibited.
• In order to receive the desired service, the citizen has the right to access and be informed about the transparent information of each service, including laws and regulations, required documents, required conditions, stages of work, work manager and time of work, and the organization is obliged to access this. Inform the information.
• Upon entering the organization, the citizen has the right to access information about the location of the units in the building and the details of the service providers, and to report and follow up with the competent authorities if there is a shortcoming or failure to provide the service.
• The organization must make arrangements in various ways (whether electronic or physical through the organization's information portal, grievance boxes, customer surveys, grievance redressal units, direct contact with the head of the organization) to The citizen is satisfied or dissatisfied with the services provided and reports the level, and in this case, the organization is obliged to consider the citizen's request and report the result to him as soon as possible while applying administrative regulations.
• The organization is obliged to set up survey sheets from the client at the entrance of the organization so that if necessary, the citizen can comment on how to provide services to those in charge, and the organization can use these opinions and apply administrative regulations
• At the request of the citizen, the organization is obliged to arrange a meeting with the officials and the senior director of the organization so that this meeting can take place as soon as possible. In this regard, the senior director of the organization will allocate at least one day a week for public meetings.
• There will be no barriers for journalists and the media to access the collection and dissemination of information and content within the framework of laws and regulations.
• The citizen has the right to be informed of the decisions made in relation to him. All citizens have the right to a copy of the information, records and decisions.
• Private information about individuals is not disclosed to others, except by law or with the consent of the individual
• The organization is obliged to provide public services in an equal, fair and in the shortest possible time, so that the citizen can receive the required services from the nearest location to his residence in person or electronically.
• All employees of this organization at all levels in their relations with citizens, responsible, polite, accurate, honest, trustworthy, open and accessible service and try to answer correspondence and conversations, answer within their competence and answer questions To submit the proposed in a desirable and appropriate manner and in writing at the request of the applicant.
• The organization is obliged to make economic information available to everyone in a transparent manner. All economic decisions of the organization, including contracts and especially auctions and tenders, must be made transparently and without creating any information rent for a particular person or group in order to create competition for all people.
• All citizens are equal in access to opportunities, facilities and public and governmental services. Privatization and transfer of government contracts and agreements must be in compliance with all relevant laws and regulations and the possibility of competition of all individuals and citizens in access to government opportunities and facilities.
• The organization is obliged to make all its information and economic resources available to all people in a transparent manner within the framework of laws and regulations.
• Human dignity is always respected and supported by this organization at the highest possible level.
• Officers who violate or neglect the implementation of civil rights laws and regulations will be treated in accordance with general laws and regulations, especially those related to administrative violations and criminal regulations.

Secretariat of the Committee for the Promotion of Administrative Health and the Protection of Public Security and Citizenship Rights